Why isn't Toveedo loading or playing videos?

If Toveedo isn't loading or videos aren't playing, it's usually caused by a browser issue, internet connection, or a filter.

First, check if your account is active. You can do this by logging in, then going to the website menu → Dashboard → Purchases. It will show whether you currently have an active membership.

Try these steps:

1. Refresh the page (Ctrl + F5 on Windows, Cmd + R on Mac)
2. Clear your browser cache and cookies
3. Try a different browser
4. Restart your device
5. Check your internet connection — use a strong Wi-Fi connection and close other apps using the internet

Using an internet filter? Internet filters are one of the most common reasons Toveedo won't load. Try these:

1. Contact your filter provider and ask them to whitelist:
   • toveedo.com
   • uscreen.io
2. Temporarily disable the filter to test if that's the cause

Still not working? Contact us at info@toveedo.com with your device type and browser and we'll help you out.